Delivery and return conditions
PAYMENT TERMS
Payment service provider
Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license.
Paytrail offers e.g. the following payment methods: online payments from domestic banks, mobile payments (MobilePay, Siirto, Pivo) and credit card payments (MasterCard, Visa, Amex).
PRODUCT DELIVERY
Delivery time, costs and methods
The products are made from the date of order within 7-14 days at the latest. After this, the always reliable Suomen Posti is responsible for the delivery time.
Delivery costs for purchases are in accordance with Posti's valid price list, and delivery costs are automatically added to your order according to the delivery method you choose. Packages are basically delivered as a postal package, but we reserve the right to send smaller packages as letter mail to the recipient's home address.
RIGHT OF CANCELLATION AND REFUND
All Vainion products are made to order, according to the customer's choices. This is how we strive to maximize customer satisfaction and make a product exactly to your liking. Customized order products do not have the right to cancel or return distance shopping according to the Consumer Protection Act.
In the unlikely event that your product has a manufacturing defect or is otherwise defective, the product can either be repaired or exchanged for a new one free of charge.
Returning a defective / exchangeable product
Please always agree on the possible return of a defective product in advance with our customer service. We are fully responsible for the shipping costs of repaired / exchanged products. You can return the products to us either in the original packaging or in some other (weather) resistant bag/box. Remember to take also a receipt for the return so that you have proof that the product was sent to us!
When making a return, add the recipient's information to the package:
Vainio Clothing Oy
Puolukkakuja 4
49210 Huutjärvi
VAINIO FAM
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By joining Vainio Fam, you get a 10% discount on your first order. We don't send you newsletters because we don't feel like writing them, but we focus on the most important things. However, we will keep you informed about possible special offers that we offer only to Vainio Fam!
CONTACT INFORMATION
Vainio Clothing Oy
Social security number 3355386-7
Polukkakuja 4
49210 Huutjärvi
P. 050 492 0094
otto.vainio@leggo.fi